Terms of Use

Last updated: 3 November 2026

These are the terms of use of the WEEN app and the website weentt.com, the same as shown in the app. See also our Privacy Policy.

Who provides the service

WEEN is operated by WEEN TRAVELTECH LLC, a limited liability company registered in the State of Wyoming, United States, with its address at 30 N Gould St Ste R, Sheridan, WY 82801, USA ("WEEN", "we"). By using the app or the website you accept these terms.

The service

WEEN lets you search and book travel services from airlines, hotels and other providers. A service shown as "Soon" is not offered yet. Each booking is also subject to the provider's own rules (fare rules, baggage, validity, cancellation terms), shown before you pay.

WEEN acts as an intermediary between you and the provider: the flight itself is operated by the airline, which is responsible for its timing, cancellations and service on board; the same applies to hotels and other providers for their services. We help you follow up and claim what the provider's rules allow.

Your account

You can browse without an account; an account is needed to book and to use the wallet, and is for adults. Keep your sign-in private and your details accurate: names must match the passport. For your protection we may pause an account or an operation that looks unusual until we check it with you.

The wallet

You pay from your WEEN wallet, topped up with the payment methods shown in the app. Each currency has its own balance and is not converted automatically. The balance earns no interest and is not a bank deposit.

Sending a balance to another WEEN user costs a percentage of the amount, shown before you confirm. Cashing out to a bank account in your name costs a percentage of the amount, shown before you confirm, and is sent within one working day.

Prices and payment

Prices are shown in the currency you choose, checked with the provider and confirmed before you pay; if the provider's price changes you see the new price before paying. If a booking cannot be completed, the amount goes back to the wallet.

Held bookings

Where the airline allows it, you can hold seats until a deadline for a holding fee. The fee is deducted from the ticket price when you issue the ticket. If the deadline passes without issuing, the seats are released and the fee is not refunded.

Changing a flight

A change costs the airline's fee and any fare difference, plus WEEN's change fee per traveller, shown before you confirm. A cheaper new fare is not refunded.

When an airline does not allow changes from the app, our team makes the change for you: the amount is held in your wallet for up to 48 hours and taken only once the change is made; if it is not made, it is released.

Voiding a ticket

A ticket can be voided on the day it was issued, until 3 h 05 min before the first flight. Your first void of the day is free. Each further void that day keeps a void fee of 5 USD or 5 EUR, following the currency you paid in, per traveller (infants not counted). A void returns the ticket price and any change or upgrade difference you paid; the amount is shown before you confirm.

If the ticket is voided on the day its date was changed in the app and the airline accepts the void, we return WEEN's change fee and any difference you paid, with the ticket price, less the void fee if any. After that the change fee is not refunded, and you can ask for a refund of the fare difference under the airline's rules.

Refunds

Cancellations and refunds follow the provider's rules shown with each booking. Refunds go back to the wallet unless stated otherwise.

When a flight ticket is refunded, the airline's penalties apply, and WEEN deducts a refund service fee per traveller per ticket from the amount the airline returns; the fee is shown on the refund receipt. If you paid in a currency other than the ticket's, the refund is converted at the lower of the rate you paid and WEEN's refund rate on the day of the refund.

Hotels, cars, activities and other services

Hotel, car rental, activity, transfer, eSIM and insurance bookings follow the terms of the provider shown before payment, including their cancellation and no-show rules. Some services are non-refundable once confirmed; this is stated before you pay. For car rentals, the rental company may require a credit card in the driver's name and a deposit at pick-up, as stated in the rental terms.

Visa services

We prepare and follow up visa applications; the decision rests with the embassy or the relevant authority. Service fees are not refunded if a visa is refused, unless stated otherwise.

Your travel documents

Checking that your passport is valid and that you have the visas and documents your trip needs is your responsibility; a provider may refuse service without them.

Liability

WEEN is responsible for the booking service it provides. It is not responsible for the performance of airlines, hotels and other providers, nor for delays, cancellations or losses caused by them, by events outside our control, or by inaccurate information you gave us. Nothing in these terms limits liability that cannot be limited by law.

Law and changes

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules, and the state and federal courts located in Wyoming have jurisdiction over any dispute we cannot settle together. If the terms change, we show the new version in the app and on this page; using the service afterwards means you accept it. Questions: support@weentt.com.

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