Privacy Policy

Last updated: 3 November 2026

This policy explains how the WEEN app and its website, weentt.com, collect, use and protect personal data. WEEN is operated by WEEN TRAVELTECH LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States, which is responsible for your data ("WEEN", "we").

Data we collect

• Account data: email address, phone number and name, used to sign in with a one-time code.
• Traveller data: names, dates of birth, nationality and the passport details needed to issue tickets. Passport numbers are stored encrypted; the app shows only their last four characters.
• Booking and wallet data: the trips and services you book, amounts paid and refunded, top-ups and transfers.
• Usage and security data: technical information about your device and session, used to protect your account and prevent abuse.
• Location: if you allow it, used on your device to suggest your nearest airport; it is not sent to our servers.

How we use data

• To make, ticket and manage your bookings, and to contact you about them.
• To run your wallet and record your payments and refunds.
• To protect accounts and prevent fraud.
• To meet our legal and accounting obligations.

We do not sell personal data.

Who we share data with

• Travel suppliers such as airlines, hotels and car rental companies, only as needed to fulfil your booking.
• Payment providers, to complete top-ups and payments.
• Technical providers that host our services and send our messages, including Amazon Web Services, under contracts that require them to protect the data.
• Authorities, where the law requires it.

Email policy

We send email from no-reply@weentt.com for transactional purposes only, tied to your account or to a booking you made yourself:

• Sign-in verification codes.
• Held-booking confirmations and a reminder before the hold ends.
• Ticket and voucher confirmations, and notices of voids, refunds and schedule changes.
• A notice that our support team has replied, without the reply itself.

We send no marketing email and never mail purchased or harvested lists. Every address we write to was entered by its owner when signing up in the app or when booking. If a message bounces or a complaint is received, we stop sending to that address automatically and ask the account holder to correct it in the app. Should we ever offer optional messages, they will be sent only with your consent, with an unsubscribe link in every message.

Security and retention

Our services are hosted on Amazon Web Services in the European Union (Frankfurt), and data travels over encrypted connections. We keep booking and financial records for as long as law and accounting require, and delete or anonymise other data once it is no longer needed.

Your rights

You may access and correct your data and ask for your account to be deleted, subject to the booking and transaction records we must keep by law. Depending on where you live, you may have further rights under local law, such as the right to object to or restrict certain processing. Write to privacy@weentt.com.

Deleting your account

You can delete your account in the app: open My Account and choose Delete account; we confirm with a code sent to your email. It can be deleted once your wallet is empty and no booking is open. If you can no longer reach the app, write to privacy@weentt.com from your account's email address.

On deletion we erase your email, phone, names, date of birth and nationality, your saved travellers and bank accounts, and your support chats and their photos, and end every session. Booking and financial records are kept without a name for as long as law and accounting require.

Children

WEEN accounts are for adults. We collect children's data only when an account holder adds them as travellers on a booking, and use it for that booking only.

Changes

We may update this policy from time to time and will announce material changes in the app or on this page.

Contact

See also our Terms of Use.